FREQUENT QUESTIONS & ANSWERS (FAQ's)

Choose Clearpay - Payments in 4 over 6 weeks - when shopping with Enchanted Oils. 

1)   You need to be 18 years old or over to use Clearpay payments

2)   The Returns & Cancellation Policy & Delivery Policy for all items purchased from Enchanted Oils are available in our Terms & Conditions section of this website.  See here.

We highly recommend that you read all the information about Clearpay and how decisions are made regarding credit & payments using the Clearpay system - before you make any order with Enchanted Oils and choose Clearpay for your payments.  You can find all the information you need on Clearpay's Terms & Conditions here.

HOW TO USE CLEARPAY FOR YOUR ENCHANTED OILS ORDER

1. PLACE YOUR ORDER ON OUR WEBSITE

2. COMPLETE THE CUSTOMER CHECKOUT FORM AND ENSURE YOU ADD A PHONE NUMBER, CORRECT SHIPPING ADDRESS AND EMAIL ADDRESS FOR YOUR ORDER & CLEARPAY PAYMENT

3. CHOOSE THE CORRECT DELIVERY OPTION FOR YOUR ORDER

4. AT THE CHECKOUT CHOOSE THE CLEARPAY/MANUAL PAYMENT OPTION 

5. ONCE ORDER HAS BEEN COMPLETED - ENCHANTED OILS LTD WILL SEND A CLEARPAY PAYMENT LINK TO THE EMAIL ADDRESS GIVEN ON YOUR ORDER

6. ONCE YOU RECEIVE THE LINK AND SET UP YOUR CLEARPAY PAYMENT (it is the same process for setting up payment in 4 as it is for any other website you purchase from) A NOTIFICATION WILL BE SENT TO ENCHANTED OILS LTD AND YOUR ORDER CAN BE DISPATCHED

7. YOU WILL RECEIVE A DISPATCH NOTE FROM ENCHANTED OILS ONCE YOUR ORDER HAS BEEN DISPATCHED

IMPORTANT - please see Enchanted Oils Terms & Conditions regarding refund, returns, etc here.

CLEARPAY INFORMATION

What is ‘Pay in 4 payments over 6 weeks’ and how does it work?

Clearpay are a ‘buy now pay later’ company that allows you to buy goods or services offered by our retailers online or in stores including overseas retailers in countries approved by us. 

Clearpay provide services to you through our Clearpay Payment Links option. Once your order is completed on the Enchanted Oils webste we will send you a Payment Link via your email address and you will be able to set up your Clearpay plan using this Payment Link just as you would when you choose Clearpay as a payment option on any other website you have used with Clearplan, before.

By entering a Clearpay Plan, you instruct Clearpay to pay the Enchanted Oils Ltd in exchange for you repaying to us the agreed amounts in instalments, on the dates set out in your payment schedule in each Clearpay Plan. The amounts will include the cost of the goods or services, shipping costs and any taxes or amounts charged by a retailer. Clearpay will send you a copy of each Clearpay Plan by email.

Each Clearpay Plan is a separate short-term fixed sum loan agreement where we lend you a fixed amount of credit to allow you to pay for your purchase over 4 instalments due every 2 weeks under the payment schedule for each Order.  If payments are missed or late you may be liable for charges with Clearpay - be sure to read the Clearpay Terms & Conditions so that you understand what charges you may incurr.

VERY IMPORTANT - PLEASE READ CLEARPAY'S TERMS & CONDITIONS  here.

Finally, although we know that sometimes a little bit of credit goes a long, long way in business and can help you purchase the items you need when you need them and not always when you can afford them.  We have implemented Clearpay as a way of our helping our customers manage their purchases over a regular period of payments - BUT - we hope that you will use this facility wisely and only purchase what you know you can sensibily afford to pay back.  Thank You :)

CURRENTLY OUR LABEL PRINTING SERVICE IS NOT AVAILABLE

When purchasing printed 10% CLP Wax Labels for your products - we will use the Business Name, House Name or Number, Post Code & Telephone Number from the information you give us at the Checkout when you place your order.  If you wish to have different details added to your label than those given at Order Checkout then you must contact us by email as soon as you have placed your order to explain what details you would like us to use instead. Our email address is [email protected]

Yes - they are.  We use a small number of high quality UK manufacturers to produce our oils.  We do not scrimp on our budget when we create our oils with the labs and this is why we are confident that our oils are excellent quality and have an amazingly good throw hot & cold.

At the current time we supply synthetic fragrance oils, although they may contain some essential oils in the formulation, for use in fragrance products such as candles, wax melts, carpet freshener, room sprays, reed diffusers, car air fresheners and more ....

Yes, our Fragrance Oils Mixtures are vegan friendly and our suppliers have confirmed to us that they animal cruelty free - none of our Fragrance Oils Mixtures have been tested on animals.  

Some of our fragrances do contain a Pthalate called Diethyl Pthalate - it is a commonly used Pthalate in the fragrance industry and helps give longevity to fragrances

Yes we do.  It is a legal requirement of CLP that as a supplier we provide an SDS directly to our customer so we send the full safety data sheet by email to you upon dispatch of your order.  It is your responsibility to read this document before you start working with our fragrance oils and you should keep the SDS in a place where you can easily access it in the event of any issues with our oils.  Please pay attention to the PPE and medical advice that can be found within the SDS.  We do not put our fragrance oils SDS on our website for download but we do show hazard classification information for each fragrance oil in the description of the oil.

Yes, we do - if you look on the HomePage you will see a section entitled "CLP documents for download" you will find the CLP for our fragrance oils in this section.  We supply 10% CLP for products using non-hazardous waxes.  If you are adding further substances to the final finished product - you must check that the CLP is still correct and does not require amendments for the additional substances.  The CLP we provide is given to our customers voluntarily as we know that it helps our customers when producing their finished products.  We use information given to us from the Supplier and from REACH regulations, but, ultimately it is your responsibility to check the label information and the safety data sheet and be sure that you are happy with the information.

CLP stands for Classification, Labelling & Packaging - it is the information that needs to be given on the label of your product so that the consumer/your customer is able to ascertain what hazards your product has been classified with.  The information shows the hazard classifications and precautions that should be taken by the user together with any hazardous ingredients that should be declared on the label that are above the recommended levels stipulated by REACH.

No - you will need to check what other labelling your finished products may require.  Candles, Wax Melts, Room Sprays, Reed Diffusers etc may require additional safety labelling so that the consumer/customer takes special care when using your products - the same could apply for reed diffusers and other home fragrance products.  We would recommend that you research your legal responsibilities with regards to labelling and HSE, The British Candle Federation or your local trading standards office would be a good place to start.

Our bottles are filled by weight (grams) & not by volume (ml) - we always overfill each bottle by a few grams.  All Fragrance Oils are different in their viscosity and weight and this means that the lighter oils fill the bottle more and the heavier oils don't.  Our actual bottle sizes are 60grams (for a 50gram fill), 120grams (for a 100gram fill), 250grams, 500grams & 1KG.  Sometimes the fragrance oils are so light they actually fill the bottle and don't reach their correct weight.  So when this happens we will split the order into 2 bottles eg. 250gram of oil may arrive as 200g and 50g bottles.